Written processes & SOPs · Baltimore area & DC metro
Know you need SOPs but never have time to write them?
I'll sit down with you and your team and write them for you, in plain language your people will actually use.
Starts at $1,800, depending on how many processes we cover. You'll get a fixed price before we start.
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Christina Combs · 12 years at the Federal Reserve Board · Serving the Baltimore area and DC metro
Who I work with
Owner-run businesses where the owner is the one who knows how everything works, including:
Home services: HVAC, plumbing, chimney, cleaning, landscaping
Personal services: salons, spas, barbershops
Don't see your business? If you have a team and it all runs through you, I can help.
How it works
We talk it through. You, and the people doing the work, walk me through how things really get done.
I write it down. Clear, step-by-step guides in plain language. No jargon, no binders nobody reads.
You review it. We fix anything that's off until it matches how your business really runs.
What you get
Plain-language guides your team can follow without asking you
A head start on training new hires
Clear requirements to hand any software vendor, so you buy the right thing
Not ready to talk? Get a free map.
Sounds familiar?
Everything has to go through you, and you can't take a day off without things falling apart.
Your business can't run without you, and what it needs to know is all in your head.
Good people keep leaving, and you are not sure why.
Two people or teams keep passing the same problem back and forth.
Nobody is sure who is responsible for the customer list, the pricing, or the process.
You are about to buy software or an AI tool, and you are not sure what you actually need.
The last system you bought never got used.
Sometimes the problem is not the people. It’s that no one has written down who owns what, who needs what, and how it all gets done.
Meet Christina
As a former analyst at the Federal Reserve Board, I spent more than a decade helping teams sort out who owns information, who needs access, and how decisions get made. I helped move ownership from individuals to roles, so work no longer depended on one person.
Small businesses face the same questions with fewer people and less time. I bring the same listen-first, map-it-out approach to yours. That's what Christina Combs Through™ is about.
Read my story
Let's scope your project
Most projects take 3–6 weeks. Guides come as Google Docs or Word, plus PDF copies.
Early morning, lunch-hour, and evening times available.