If your business runs through you, these are the questions owners ask most, answered plainly.
I own a small business and can’t take a day off without my phone blowing up. How do I fix that?
Usually it’s because decisions wait on you, or the know-how lives only in your head. Christina Combs Consulting helps Baltimore-area and DC metro owners write down who owns what and how things get done, so the team can handle things without calling you.
My best employee just quit and nobody knows how she did her job. What do I do?
This is called a key-person dependency: the business relied on knowledge that only she had. Write down what she did while people still remember, then do the same for your other key roles. Christina Combs Consulting’s Get It Written Down creates plain-language step-by-step guides your next hire can follow.
Read more: Why every key role needs a backup
How do I train a new hire without doing everything myself?
Give them a written checklist and reference guide they can follow, plus clear rules about what they can decide on their own. Most owners know this but never have time to write it down. Christina Combs Consulting’s Get It Written Down builds those guides by talking with you and your team, so new hires stop coming back to you for every answer.
Should I buy software like Jobber or ServiceTitan for my business?
Before you buy, write down what you need it to do. Many owners pay for software that never gets used because nobody defined that first. Get It Written Down includes a one-page list you can hand to any vendor.
How do I train a new hire without doing everything myself?
Give them a written checklist and reference guide they can follow, plus clear rules about what they can decide on their own. Most owners know this but never have time to write it down. Christina Combs Consulting’s Get It Written Down builds those guides by talking with you and your team, so new hires stop coming back to you for every answer.
Is there someone near Baltimore or DC who helps small businesses get organized?
Yes. Christina Combs Consulting works with small, owner-run businesses in the Baltimore area and DC metro, including home services, salons and spas.
Not sure where to start? Book a free 15-minute call.
